1. Introduction

These Terms & Conditions govern your use of the Driven.travel website and booking platform. Driven.travel operates as a booking and allocation platform connecting customers with licensed private hire and chauffeur operators. By submitting an enquiry or making a booking via Driven.travel, you agree to these Terms.

2. Role of Driven.travel

Driven.travel acts solely as a booking and coordination platform and agent for licensed private hire and chauffeur operators ('Operator'). Driven.travel does not operate vehicles, does not employ drivers, and does not provide transport services directly. The transport service is supplied by the licensed Operator identified in your quote and booking confirmation. Your contract for the transport service is directly with the Operator, not with Driven.travel.

3. Booking Process

Submitting an enquiry through Driven.travel does not constitute a confirmed booking. A booking is only confirmed when the Operator issues a formal booking confirmation and you accept the quoted terms where required. The Operator’s name and contact details will be provided in the booking confirmation.

4. Licensed Operators

All Operators confirm that they hold a valid private hire operator licence, appropriate insurance, and comply with applicable laws. The Operator is solely responsible for delivery of the transport service, including driver conduct, vehicle condition, dispatch, and compliance.

5. Payments

Payment terms will be confirmed by the Operator providing your journey. Driven.travel may collect payment as agent on behalf of the licensed Operator. Where payment is collected by Driven.travel, it acts solely as payment collection agent and does not become the supplier of the transport service. Payments collected are remitted to the Operator less any agreed commission.

6. Pricing

All prices quoted are inclusive of applicable charges unless stated otherwise. Airport drop-off charges, waiting time, parking charges, or additional services may apply and will be disclosed where possible.

7. Cancellations & Refunds

Cancellation policies are determined by the Operator and will be communicated at booking. Where payment has been collected by Driven.travel as agent, refunds due under the Operator’s policy may be processed by Driven.travel on behalf of the Operator.

8. Changes to Bookings

Amendments to a confirmed booking must be requested directly with the Operator named in your confirmation. Changes may affect pricing and availability.

9. Liability

Driven.travel is not liable for delays, cancellations, service failures, driver conduct, vehicle breakdowns, or loss of property. Liability for the transport service rests solely with the Operator.

10. Complaints

Complaints regarding the transport service must be directed to the Operator. Driven.travel may assist in facilitating communication.

11. Force Majeure

Neither Driven.travel nor the Operator shall be liable for failure to perform due to circumstances beyond reasonable control.

12. Data Protection

Driven.travel processes personal data in accordance with its Privacy Policy. Customer data may be shared with the allocated Operator for booking fulfilment.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Amendments

Driven.travel reserves the right to amend these Terms at any time. Updated versions will be published on the website.